The Stainpro 9 kg washing machine I purchased from Arçelik has started showing serious paint peeling and rusting problems in less than three years, during a time when sustainability is so highly emphasized. Rust has formed especially under the detergent drawer, and the machine now looks worse than my 20-year-old previous one. This issue began about a year and a half after purchase and has continued to worsen over time. I even feel embarrassed in front of my guests because of how it looks. I haven’t contacted customer service until now because I know such complaints are often dismissed with excuses like “bathroom humidity.” However, the condition of the machine has become extremely disturbing and frustrating. Although my machine is no longer under warranty, I cannot accept such a serious problem occurring in such a short time. Since this seems to be a chronic issue with the product, I am requesting a replacement from Arçelik.
I purchased the Arçelik 8103 YCM washing machine a few years ago from the Arçelik dealer in Pangaltı, Istanbul. In the third year of use, rust began to appear on various parts of the machine, and the paint started to peel off. This issue has continued to worsen over time. What especially caught my a...
All electronic appliances in our home are from the Arçelik brand, including our Arçelik 10123 D model washing machine, which has been causing continuous problems since the day of purchase. We've had nearly twenty service visits due to various issues. Initially, it leaked water from the detergent dra...
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
After returning from a 2-month vacation, I discovered that the left side of my Arçelik washing machine had rusted, and my bathroom was flooded. The ho...
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
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