My Arçelik 270560EBC refrigerator has not been cooling and has been making extremely loud noises for about two months. Since the problems began, the service team has visited three times, and each time they replaced a part, but nothing has improved—the same issues persist. I’ve been in contact with the service center for about three weeks and also spoke with Arçelik customer service. Despite the product still being under warranty, my replacement request was denied, and they only offered further repairs. However, the interventions made did not fix the issue; in fact, they made the refrigerator worse. I have tried all suggested solutions, including unplugging and reconnecting it, but nothing has worked. Since the warranty is still valid, I no longer want another repair—I am requesting a full product replacement and a resolution to my grievance.
My problem was resolved. My refrigerator was replaced under warranty. Thank you
Thank you
I purchased my Arçelik refrigerator 2 years ago and I am still using it. The product is under warranty and also has an additional 7-year extended warranty. However, I constantly face problems with the cooling section; my food spoils in less than a day. This causes my groceries to go to waste, forces...
I purchased the Arçelik 570474 MB refrigerator, and it has been excessively overcooling. I contacted customer service, and the technician identified the issue, requesting three replacement parts to fix the problem. However, I requested a replacement for the refrigerator instead, given that it is rel...
My Arçelik G91626NE refrigerator has not been cooling for about two weeks. When the problem occurred, I immediately contacted the authorized Arçelik service, and they came to inspect it. They determined that the fan motor was faulty, but the required part has still not been supplied. I have not been...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
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