About two months ago, my Arçelik 3910AA model air conditioner malfunctioned, so I called Arçelik customer service and was directed to an authorized service center. When they arrived, they claimed the air conditioner was out of gas, did nothing to fix it, and charged me ₺650 for this incorrect diagnosis. I then contacted another service center, which checked the gas level and found no problem, instead identifying a burst capacitor and replacing it. After this repair, the air conditioner returned to normal. I was misled by the authorized service center’s wrong diagnosis and forced to pay an unnecessary fee. I emailed Arçelik customer service about the issue but received no response. Since the unit is no longer under warranty, I had to pay the service fee in cash, and I am demanding a refund of the ₺650 charged due to the incorrect diagnosis and a resolution to my grievance.
On August 28, I purchased an Arçelik 12325 A++ air conditioner from an Arçelik dealer for ₺25,500. The product was installed on August 29, but by the night of August 30, less than 24 hours later, it stopped working and displayed the error code ch38. When the service team inspected it, they stated th...
In 2018, I invested in a full suite of Arçelik appliances, including a refrigerator, believing in the brand's reputation. Unfortunately, I have encountered numerous and persistent problems with multiple products. My most significant issue has been with the refrigerator. Despite purchasing an extende...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
Recently, I reached out to the authorized service of Arçelik in Bayrampaşa (0212 6744600) to inquire about the cost for disassembling and reinstalling my air conditioner. I received a quote of approximately ₺10,600. After a few days, I reached out again to confirm, but this time they informed me tha...
My Arçelik refrigerator went down, so I contacted for help. The technician reported a gas leak caused by a manufacturing flaw. I was instructed that I may select a compensated replacement and pay up to ₺15,000 for a similar new model refrigerator. They also stated that they would have to break the g...
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