On July 4, 2025, Akbank launched a campaign promising 50% interest for 30 days to anyone transferring new funds into their account. Trusting this offer, I moved my money to Akbank. However, when I checked my account on July 20, 2025, I was shocked to see that the interest rate had been silently redu...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
This is my request for a refund of the membership fee charged to my Akbank Axess credit card. On 08/07/2025, an amount of 1,149.50₺ was deducted from my card ending in 9931 without my knowledge or consent under the name of a membership fee. I request that this fee be canceled and refunded to me with...
Akbank told me there would be no annual fee for their credit card, but they still charged a fee at the end of the year. I truly regret choosing Akbank—no one should believe the claim that Axess credit cards have no annual fee. Users should carefully check their statements, as the charge appears unde...
On June 18th, I settled the total amount requested, covering all enforcement and attorney fees associated with my case. Even after meeting all my obligations, Akbank has unjustly held onto my money without providing a proper explanation. I reached out to them several times and filed three different ...
On June 28, 2025, I came across a special Akbank campaign offering ₺1,000 chip-para for end-of-month spending. The campaign stated that spending ₺10,000 or more would instantly reward the user with ₺1,000 chip-para. To ensure I understood the terms correctly, I called Akbank customer service at 444 ...
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proceed with your transaction," and the money got stuck inside the ATM, which then went out of service. I immediately called Akbank customer service and r...
On June 25, 2025, between 22:48 and 22:50, I attempted to deposit cash at Akbank ATM number 000094**, but the machine swallowed my money. I called the bank, and they said it would be resolved within four business days. I even provided all the necessary details during my initial call, including the e...
This bank is getting worse day by day. They don’t solve any problems, and my personal banking representative acts like nothing is wrong—his responses are always delayed. Even when I manage to get a reply, it’s vague and doesn’t address the actual issue. I’ve been patient for weeks, hoping something ...
I am a salary customer of Akbank and joined the housing dues campaign in October 2024. The campaign promised a 25% refund of the monthly payment amount, provided that I set up two automatic bill payment instructions. Despite calling multiple times, I’ve only received one refund so far. After that, n...
I have noticed a card fee of ₺1,149 charged to my credit card, which has been under restructuring and unavailable for use for the past five months. Had I known I would find myself in such a situation, I would have closed all my accounts with Akbank— including my demand deposit accounts—immediately a...
On May 29, I purchased a plane ticket award from SAS Airlines using my Akbank Axess virtual credit card. That day, a charge of ₺2345 appeared in my card transactions. When I checked again yesterday, I noticed that the fee had been updated in two parts, now totaling ₺2401.4. First of all, both amount...
There is either a security breach or insider data leak at Akbank. The bank allows money to be withdrawn and transactions to be made from my account without my knowledge. For the past year, money has been withdrawn intermittently from my Facebook-linked pension account. I call customer service and fi...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
Recently, I received a phone call from Akbank customer service informing me that if I made a purchase from Troy using my Axess card, I would earn 2,000 chip-paras. I decided to proceed with the purchase based on this information. After the transaction, I was taken aback to find that only 25 chip-par...
When I requested to restructure my personal loan of ₺276,000 from Akbank, they informed me that it could not be extended beyond 12 months and offered no assistance whatsoever to their customer. I even explained my financial difficulties and asked for flexibility, but they remained unhelpful. I want ...
I have a question for Akbank officials: Suppose I fully utilize my credit card with a limit of ₺11,000. After the statement is issued but before the due date, I pay ₺6,000 of the balance. Then, before the due date, ₺5,000 of the ₺11,000 spending gets canceled and refunded back to the card. In this c...
On April 28, 2025, I sold 583.01 USDT via OKX P2P and received ₺23,000 to my account via FAST transfer. However, when I went to the Akbank branch, I was told, “We’ve placed a block on your account by order of the Muş Governor’s Office, and we cannot process any transactions.” There is no illegitimac...
On April 22, 2025, a membership fee of ₺1,149 was charged to my Axess credit card ending in 0013. When I contacted live support, I was told that half of the amount would be refunded only if I committed to keeping the card active for six months. I am requesting a full refund of this fee with no addit...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
I am using the Akbank Cepte POS service and accepting contactless payments through my personal mobile phone. Despite the phone being my own device, a POS maintenance fee is deducted every month. I don’t understand what kind of maintenance is being done on my own phone. I called to cancel the service...
