Facebook Withdrew Money From My Account Without My Permission Through Akbank
There is either a security breach or insider data leak at Akbank. The bank allows money to be withdrawn and transactions to be made from my account without my knowledge. For the past year, money has been withdrawn intermittently from my Facebook-linked pension account. I call customer service and file complaints, but they just send me emails telling me to contact the merchant. I tell them the charges are coming from Facebook and there is no seller to speak to, but they don’t understand. They claim my card might be cloned, so I cancel it—yet the withdrawals continue from the new card as well. Then Akbank sends an email saying my account isn’t eligible and I owe Facebook ₺81, threatening legal action if I don’t pay. I go to the branch, close my accounts, open new ones, get a new card, and have everything disabled for digital access. Still, I receive legal warning emails. I object to them through customer service, but after a week, I’m told to object again. I finally go to the branch again and explain everything from the start. The representative tells me ₺400 was withdrawn by Facebook on May 19 from my new, fully restricted account and card. I ask how this is possible, and he replies, “I don’t know either.” So I say, “Then information is leaking from the bank or there's a security flaw.” He says that’s not possible, yet he can’t explain or resolve the issue. I’ve decided to leave Akbank and switch to another bank as soon as possible, and I’ll inform my close ones about this. Either Akbank resolves this issue immediately, or I’ll be the one starting legal proceedings against them very soon. By the way, there are dozens of similar complaints on Xolvie about Facebook and Google withdrawals from Akbank accounts, and not one of them has been responded to.
For 1 year, I have been reporting my complaint about Akbank via phone and email on the complaint platform, but not a single soul is interested. I am reporting that I have been scammed, they are not interested and are trying to make me look like the guilty one. I close my account and open a new one, but I keep getting scammed in the same way. The bank does not care. Last month, I closed my retirement account, my cards, everything related to the bank, and thought I was finally free. But they sent me a card statement, and since I have no connection with the bank anymore, I can't open it. I called 444 customer service, and Ms. Emine, the representative, said your accounts are closed, we can't see anything from here, go to the branch. I said I am in a rural area and can't go to the city center for at least a month, but they said there is nothing they can do. What is the point of this channel and you, is this what branchless banking is? I have complained dozens of times and will complain again. I asked them to connect me to a higher authority, Ms. Emine said okay and made me listen to music for 20 minutes, so I hung up. She thought I gave up, but no. I will keep writing, next up is CIMER, BDDK, and the Directorate of Communications.
