I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file internal complaints, yet I only receive generic responses claiming “no issue has been found.” Refunds from international purchases in EUR and USD are not reflected correctly; instead of being deducted, they appear as new charges. Although I was told these refunds would be offset from my TL balance by the due date, this never happened, and I paid the full amount myself. One representative offered to transfer the refund to my current account, but this was also mishandled—deducting the amount from my credit card as if it were a new transaction. I’m exhausted from repeatedly calling Akbank without a single proper resolution. Is there truly no one at Akbank capable of calculating card balances and processing refunds correctly? Because of these repeated failures, I will never use Akbank for international purchases again.
I had an issue with Akbank's credit card installment plan. The initial amount I wanted to split into installments was ₺22,500, and with three installments, the total payment was around ₺24,500. However, when I confirmed the transaction, an additional charge of over ₺2,000 was directly deducted from ...
I closed my Akbank credit card and salary card over a month ago, but my new bank, VakıfBank, is refusing to issue me a credit card because Akbank has not closed my credit card with a ₺114,000 limit. How can a closed credit card still show a ₺114,000 limit? Despite visiting Akbank branches many times...
Akbank charged a ₺1,150 annual fee on my credit card with a ₺5,000 limit. This fee amounts to nearly a quarter of the card's total limit, and I would ...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
I pay my Akbank credit card debt every month by making transactions from my account. I deposited the money into the account in April and waited for it to be deducted, but instead of taking the full amount, the bank only took the minimum payment of ₺45338.89 from the account at 06:33 on 08.04.2025. I...
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