I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the issue. I feel utterly abandoned, forced to search for a solution by myself without even a hint of acknowledgment. At this stage, I am strongly contemplating the idea of submitting a formal complaint to the Banking Regulation and Supervision Agency (BDDK), as I feel there are no alternative solutions available. I sincerely hope that someone at Akbank steps up and resolves this issue. I kindly ask that my issue be looked into and resolved at your earliest convenience.
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
I set up an automatic payment instruction for ASKİ with the Axess card I received from Akbank, but due to the last digit of my subscriber number being entered incorrectly by an Akbank employee, a payment of ₺7,934.74 was taken from my account for a bill that does not belong to me. On August 27, 2024...
I discovered multiple transactions on my Akbank credit card that were made without my knowledge 20 days ago. I immediately contacted Akbank and disputed the charges, providing clear evidence that these expenses were not mine. However, Akbank has not provided any explanation for 20 days! They are not...
On July 27, 2025, a withdrawal of ₺2,346 was made from my Akbank account without my knowledge by a company I do not recognize. I noticed this transaction in my account activity on July 28, 2025. I immediately reported the issue to Akbank customer service through the mobile app and created a dispute ...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
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