I am a salary customer of Akbank and joined the housing dues campaign in October 2024. The campaign promised a 25% refund of the monthly payment amount, provided that I set up two automatic bill payment instructions. Despite calling multiple times, I’ve only received one refund so far. After that, nothing—no further payments, no proper updates. I must have called customer service at least 10 to 15 times, each time being told things like “we’re reviewing it,” “it’s almost done,” or “we’ll get back to you soon.” Yet, here we are, and I’ve heard nothing. Is this how a long-established bank like Akbank should treat its customers? It’s disgraceful, and the employees handling this matter seem indifferent and careless.
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
I made two one-time payments with my Akbank salary card and processed a return on 03.08.2024. However, as of today, the money has still not been credi...
On 08.08.2025, an annual membership fee of ₺1,149.50 was charged to my Axess credit card. I had been regularly using my Axess card for about a year, and even the installments for my annually renewed home insurance from Akbank were processed through this card. I contacted customer service three times...
Akbank still hasn’t paid our salary promotion, even though it’s been two months. We were told that the promotion would be deposited a few days after our first salary payment, but I have yet to receive anything. I’m a public sector employee working for a municipality, and we had agreed on a promotion...
Working with Akbank has become incredibly frustrating. The main—perhaps the only—reason I continue banking with Akbank is the special campaigns they offer me. However, I encounter issues with almost all of them, and unfortunately, reaching a representative to resolve these problems takes minutes, so...
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