On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proceed with your transaction," and the money got stuck inside the ATM, which then went out of service. I immediately called Akbank customer service and reported the issue. They opened a report and told me my money would be deposited into my account after an investigation within 4 business days. When it was delayed, I called again and was told I had been misinformed and that ATM money-jam investigations actually take 14 days. They offered to open a new report and delete the old one, which I accepted, and they claimed to send an urgent follow-up message. However, weeks passed, and despite calling multiple times, I was only told to wait and that another urgency message was sent. Today is 02/07/2025, and once again, I spoke to Akbank customer service and got no results. I couldn’t make payments I owed and faced late payment penalties. I was told that authorized personnel visit ATMs every evening for cash counting. I don’t even know if the ATM is still out of order. If it hasn't been fixed, many Akbank customers are likely affected. If it has been repaired and counted, why has it been 16 days and I still haven’t received my money? I demand that the necessary actions be taken and that my grievance be resolved.
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be res...
On September 27, 2024, at around 5:00 PM, while depositing money at Akbank’s ATM number 00005098 on the main street, ₺2,400 of the amount I deposited got stuck in the machine. Despite immediately reporting this to Akbank’s customer service, they insisted that no such issue occurred. I requested for ...
On 05.10.2024, I attempted to deposit money into my Akbank account using the PTT Batman Merkez ATM. Although I placed an amount between ₺23,400 and ₺25,000 into the machine, a system error occurred after the ATM accepted the cash, the transaction was not completed, and the deposited amount was not r...
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