This bank is getting worse day by day. They don’t solve any problems, and my personal banking representative acts like nothing is wrong—his responses are always delayed. Even when I manage to get a reply, it’s vague and doesn’t address the actual issue. I’ve been patient for weeks, hoping something would improve, but nothing has changed. None of the issues have been resolved for a long time. I’ve sent five emails to the bank requesting a change of my personal banking representative, but I haven’t even received a proper response. At this point, it seems the only solution is to close all my accounts and stop working with this bank entirely.
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
I have been experiencing serious grievances with my Eurobond transactions initiated 6 weeks ago through Akbank Antalya Konyaaltı Branch. Despite meeting face-to-face with the branch manager, I was repeatedly told that the issue is being handled by headquarters and that the branch cannot intervene. W...
Every 15 days, ₺1500 is consistently taken from my credit card, and the bank is unable to give a straightforward explanation. Every time I submit a complaint, they generate a service request but fail to follow up. On my recent call, they stated that I had opened another credit card, which the bank s...
I have been facing multiple unresolved issues with my Akbank credit card. Despite having a ₺49,000 limit, the sum of my outstanding balance and available credit shows as ₺54,500, even though no annual fee or interest has been applied. Akbank representatives acknowledge the inconsistency and file int...
Akbank placed a block on my account for a loan that was only two days overdue. I transferred money to make the payment, but the funds aren’t showing up. This is the kind of treatment Akbank constantly gives its customers. When I switched to Akbank, I also moved my time deposit account. Although my t...
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