On June 28, 2025, I came across a special Akbank campaign offering ₺1,000 chip-para for end-of-month spending. The campaign stated that spending ₺10,000 or more would instantly reward the user with ₺1,000 chip-para. To ensure I understood the terms correctly, I called Akbank customer service at 444 25 25 and confirmed the details. I also told the representative about my planned purchase and then placed a ₺10,999 water dispenser order from Hepsiburada, confirming my campaign participation. While I was initially told the ₺1,000 would be credited instantly—or within 24 hours—it never arrived. Upon calling again, another representative confirmed I met the criteria and said the bonus would be credited on July 4, 2025. However, when I called on that date, I was told I hadn’t joined the campaign at all. Later, I received a message saying I hadn’t met the campaign conditions. This inconsistent and misleading communication from different Akbank staff made me question the competence and coordination within the bank. These actions have deeply damaged my trust, and I demand the issue be resolved. I also request that all phone calls with me be reviewed. If the ₺1,000 chip-para is not credited despite meeting all requirements, I will terminate my relationship with Akbank.
On August 3, 2025, I fully met all the requirements of the Akbank Axess Chip Para campaign. Although the campaign condition required only ₺1000 in spending, I made ₺2130 in supermarket purchases. Despite this, the promised ₺250 Chip Para reward was not credited to my account. I filed three complaint...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
Two months ago, I spoke with Akbank, and they told me that if I spent ₺1458 per month for 7 months, I would receive ₺704 in Chip Para. I received the first month’s reward, but in the following months, I didn’t. So, I called customer service. When I spoke with them, they told me that I would only rec...
Through the Akbank Chip Para campaign, 5000 Chip Para was credited to my account. However, last month, ₺2353.33 was withdrawn from my bank account as a debt. The bank showed this transaction as a payment made to the card numbered 516840**8895708 by using the Chip Para, effectively taking ₺2353.33 di...
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