I Bought Airalo eSIM for Albania but Got No Signal and Can't Access the App
About five hours ago, I purchased an eSIM data package for Albania through the Airalo app. The payment was processed successfully, but once I arrived in Albania, I couldn’t use the service at all. I’m using an iPhone 14 Pro, and the phone shows “No Service” with zero signal—completely unusable.
Interestingly, I had previously used the same eSIM in Montenegro. While it was difficult to get it working there, at least I had some level of connection. As soon as I crossed into Albania, however, I lost all connectivity.
To make matters worse, I now can’t even log into the Airalo app. I keep getting an SSL error every time I try to open it, which prevents me from submitting a support ticket or checking whether my eSIM is even active. I feel stuck without any internet or customer support access in a foreign country.
I’m requesting that Airalo either fix the signal and app access issues immediately or issue a full refund for the unusable service I paid for.
Hello t****! Thank you for your comment. We are sorry to hear that you experienced this issue with your spouse. To help you resolve this problem, please contact us. We will be waiting for your message!
