Airalo Payment Successful but Service Not Activated After Mastercard Debit

I made a payment of 35.19 USD on 18 October 2026 with my Fidelity Bank Mastercard for an online purchase that was processed as “WEB PURCHASE @NL-99999999-AirGSM Netherlands.” The transaction went through immediately and I was debited at once. This payment was for a service on the Airalo application. Although the payment was successful, the Airalo app shows an error message saying that my request could not be completed and asks me to retry, so I have not received the service I paid for and I cannot use it. I am requesting that the service I paid for be activated without any further delay, or that a clear technical solution be provided so that I can access what I have already been charged for. I ask for this situation to be investigated urgently and resolved, and for written confirmation once the problem has been fixed.