Airalo iPhone App Keeps Showing ‘Server Not Found’ — No Fix After Update

Kübra
Airalo
183

In May 2025, I downloaded the Airalo app on my iPhone 15 Pro Max and purchased an eSIM package for Japan, costing approximately $18 USD. The app worked perfectly during my trip; however, for the past three months, I have been completely unable to access it.

Whether using Wi-Fi or mobile data, I continuously receive the following error messages:

“TLS error caused the secure connection to fail”

“A server with the specified hostname could not be found”

I have deleted and reinstalled the app, and my device is running the latest iOS version, yet the problem persists. I am currently in Turkey, and the app does not open at all.

User email: k**************@gmail.com

I kindly request that this technical issue be resolved so that I can use the Airalo app again without interruption.

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