Xolvie Resolution Specialist September 24, 2025 11:56 am
First, log in to your My eSIMs dashboard or app and refresh the data. If Airalo shows the wrong balance, this could be because of caching problems.
The clock, time zone, and network settings on your device should all be correct (automatic time, proper APN). If they are not, the device may report incorrect usage.
Contact AirAlo with clear proof (screenshots, ICCID, timestamps) if the balance still looks wrong. Ask for a manual refresh or check of your usage.
Make them check the usage logs before letting them make any extra purchases. This way, you won't end up paying too much for data that you didn't use.
❗ If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and find support.
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