Airalo doesn’t work on my new phone model, how can I make it compatible?

First, verify your new phone actually supports eSIM and is unlocked, because Airalo requires both—some regional models or carrier-locked phones lack eSIM functionality.

If your phone is compatible, install the Airalo eSIM using one of the supported methods (direct download in app, scanning QR code, or manual SM-DP+ method) and set up APN and data roaming.

If Airalo still fails, check whether the firmware or carrier has disabled eSIM features (some sellers or carriers turn it off by default) and ask the manufacturer or mobile carrier for enabling it.

❗ If you’re struggling with a similar issue, you’re not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.