I purchased the Airalo Turkey eSIM 3GB 30-day package for €6.16, but the eSIM has never worked. Despite carefully following all installation instructions, restarting my phone, deleting and reinstalling the eSIM profile multiple times, it still refuses to activate. I even attempted troubleshooting on my own, but the problem persists, leaving me without the service I paid for.
To make matters worse, I cannot access Airalo’s app or official website. Every time I try to reach customer support or live chat, the system is either down or unresponsive. As a result, I have been left with no way to contact the company directly to resolve this issue.
I have proof of payment, and this has caused me unnecessary stress and inconvenience. It is unacceptable to pay for a product that does not function at all and to be left without any support or solution.
I am requesting a full refund for the €6.16 I paid. Airalo must resolve this issue immediately and ensure that customers who face such technical failures can receive proper assistance without being ignored.
On July 16, I purchased an eSIM from Airalo, but I have been completely unable to activate it. Although the payment was successfully deducted from my account, the eSIM has never connected to any network. I’ve used Airalo many times before without issues, so I trusted the service. However, this time ...
Hello, I recently purchased an eSIM through the Airalo mobile app and carefully followed all the instructions provided. Despite doing everything exactly as directed, I was never able to get the line to work. I spent an entire week trying multiple times to activate it, but nothing worked. What make...
On October 22, I purchased an Airalo Europe Regional eSIM with 10GB of data for 30 days, priced at $37 USD (after applying a $3 discount code, I paid $34 USD). However, upon arriving in Germany, I followed all setup instructions carefully, yet the eSIM does not connect to any network. This issue is...
I purchased an Airalo eSIM plan to use mobile data in Northern Cyprus, paying ₺17 for 10 GB. I followed all the setup instructions exactly as provided, step-by-step, and double-checked the configuration. Despite doing everything correctly, the eSIM never worked—not even once. I received absolutely n...
On August 16, 2025, I purchased the Airalo “Europe 3GB” eSIM package through the mobile app using my credit card, planning to use it while in Bulgaria. The purchase and installation were completed successfully on my Samsung Galaxy S24 FE, but the internet connection never worked. According to Airalo...
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