I purchased an Airalo eSIM for my trip to Germany, successfully installed it, and everything worked fine—at first. About 6 to 7 hours after activation, the internet suddenly cut off for no reason. I tried everything to troubleshoot the issue—restarting my phone, reinstalling the eSIM, resetting network settings—but nothing restored the connection.
When I reached out to Airalo support, I was greeted by an AI chatbot that kept repeating the same irrelevant instructions. I specifically requested to speak with a real agent, but by the time one replied, I was asleep due to the time difference. When I tried again later, I was sent back to the AI assistant loop. None of their suggestions worked, and no real solution was offered.
Left without internet in the middle of my trip, I had no choice but to buy another eSIM from a different provider. I ended up paying twice for the same service, and I’m extremely frustrated. I’m asking for a full refund for the Airalo eSIM I couldn’t use. No one should be charged for a service that fails mid-journey without proper human support.
I purchased an Airalo eSIM and followed every single instruction they provided. They listed three different setup alternatives—I carefully tried all of them. Not one of them worked. My eSIM never connected to any network, and I was left without service the entire time. I’m extremely disappointed and...
I purchased an eSIM from Airalo to use during my trip to Switzerland, expecting seamless connectivity. Unfortunately, despite following all setup instructions and seeing everything appear normal on my phone, the eSIM never provided any internet access. It showed signal bars, but there was absolutely...
I purchased an eSIM via the Airalo app, followed all the setup instructions, and completed the installation successfully before traveling. Everything appeared fine during the initial setup, and I made sure to activate the eSIM as soon as I arrived in my destination country. However, despite the sign...
I purchased an Airalo eSIM specifically for my trip to Cyprus, expecting smooth connectivity. However, as soon as I landed and turned it on, the internet only worked for about 15 minutes. After that, the service completely cut out. The eSIM is still installed and showing up on my phone, but I keep g...
On 08/08/2025, I purchased a global eSIM package (voice + internet) through Air Alo. After installation, I was able to make just one call, but since then I have been unable to place any calls in any country I visited. I tested this across Italy, Czechia, Hungary, Slovenia, Slovakia, Germany, and Au...
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