Airalo London eSIM Had Extremely Slow Internet

On September 24, I purchased a five-day unlimited data package from Airalo for use in London. However, the connection was so slow and practically unusable that it made my entire trip extremely frustrating. Although the speed was somewhat better in the morning, for most of the rest of the day the connection was almost completely unusable. I did not even attempt to watch videos, but I could not reliably use even basic applications such as Google Maps and WhatsApp.

If I had known I would experience this level of performance, I would have preferred to use my own mobile carrier's international roaming package instead. There is a significant difference between the service advertised and described by Airalo and the experience I actually received, and I am not satisfied with the service at all.

Due to the inconvenience I experienced, I request a full refund for the five-day unlimited data package I purchased. If necessary, I ask Airalo to review its system records, including my connection speed and usage during the package period, and take the necessary steps to resolve this issue.