Stockx Seller Rejects Defective Shoe Return by Claiming Customer Caused the Damage

I purchased a pair of shoes on March 2, 2024, and noticed that they did not match the product images and were defective. I realized this while getting into my car. I then went back home, took the shoes off, wiped the soles, and sent them back to the company for a return. However, the company refused to accept the defective product, claiming that the shoes had been worn. To make matters worse, they came up with the ridiculous excuse, "Maybe you did it yourself."

As a consumer, I have the right to return this product. The shoes are not worn or damaged to the extent the company claims; I only wore them once. For the shoes to become discolored as shown in the company's claims, I would practically have to wear them in the desert. I am requesting either a full refund or an identical replacement matching the product shown in the original listing. I am also preparing to file complaints against the company through other consumer protection channels.