On March 16, 2026, at around 11:30 AM, while depositing cash at a Yapı Kredi Bank ATM located at the Bursa Nilüfer Fatih... branch using my bank card, the ATM took my money in the amount of approximately $220 but did not credit it to my account. Although the ATM belongs to the branch, when I went insi
On February 27, I applied for Yapı Kredi’s campaign with the code “My Offer: 15,000,” which promised a non-refundable 15...,000 reward points bonus. In order to benefit from this campaign, I opened a credit card and also opened an unlimited account, depositing approximately $1,550. I was informed that
I noticed a negative balance in my Flexible Account at Yapı Kredi Bank through the mobile app’s home screen. Before the ...February statement was issued, I fully paid off the negative balance. After making the payment, the app showed my available balance as complete and there was no outstanding debt vi
We believe that the location selected for the Yapı Kredi Bank ATM at the address Tekirdağ Çorlu Muhittin Neighborhood, Ç...etin Emeç Boulevard, Erdim Apartment No:42 is not appropriate and may be in violation of the Condominium Ownership Law. In our opinion, the position of the ATM has not been determi
Today I tried to deposit 1,400 TL (about $44) into my Aktif Bank account using my UPtion card at a Yapı Kredi ATM in Url...a, İzmir. During the deposit process, the ATM had no paper, so I was unable to receive a receipt, and the cash amount I deposited was not credited to my account. When I contacted
Yapı Kredi had a campaign defined specifically for me, stating that when payments for YouTube Premium were made with Mas...tercard-branded cards, a refund of ₺300 would be given. I used the card to purchase a YouTube Premium subscription of around ₺200. However, no refund was made. I called customer se
I use a Yapı Kredi Worldcard Platinum credit card and I have been a Yapı Kredi customer for about 20 years. In March 202...6 an annual membership fee of ₺1,420 was charged to my card. After I objected, approximately 75% of this amount was refunded, but a part of the fee was still kept on my card. When
I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my ...name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including d...omestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego
I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged ...to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that
On February 14, I attempted to deposit $728 using a QR code at a Yapı Kredi ATM located on 3rd Avenue in Bahçeşehir. Dur...ing the transaction, I did not receive any error message or cancellation notice. The ATM only physically returned $7 of the amount I was trying to deposit. However, the remaining f
Although I updated my promotional agreement as an OYAK member at Yapı Kredi Bank, no payment has been made to my account... even after about one week. Even though the promotional amount that should have been deposited after the update is ₺30,000, it still has not appeared in my account. When I spoke wi
I am a salary customer of Yapı Kredi Bank, and I had outstanding debt equal to roughly one to one and a half months of m...y salary through my credit card and overdraft account. During this period, due to delays of only one to two days, I paid my credit card minimum payment late a total of three times.
I have been using a Yapı Kredi Bank credit card whose limit was ₺1,000,000. Approximately one week ago, without any prio...r information being given to me and without my approval, my card limit was suddenly reduced to ₺500,000 . I only found out after noticing the change myself, and this unannounced li
On September 20, 2024, I opened an overdraft (KMH) account with a limit of about $1,550 at Yapı Kredi Bankası A.Ş. to co...ver my school-related expenses. At a later stage, I was informed that a collection/default record had been mistakenly created due to a payment for which I had never received any no
I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicit...ly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste
I have been a salary customer of Yapı Kredi Bank since 1998. As of December 9, 2024, I retired, and I am still receiving... my retirement pension through this bank. While I was working, I was not charged any EFT transfer fees or annual credit card fees, but after retiring, the bank started charging bot
I have had an investment account at Yapı Kredi Bankası, originally opened in 1996 during the Koçbank period, which has b...een completely inactive since 2011. I recently discovered that, without my knowledge or consent, account statements were allegedly sent to me by post in 2024 and 2025, and under th
I am a salary customer of Yapı Kredi Bank, and for approximately two years I have been unable to log in to either the mo...bile banking app or the online banking system. During this entire period, when I had absolutely no access to my account, I was also not provided with clear or definitive informatio
On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 B...aşakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi A...TM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n
On April 3, 2025, at 11:54 PM, I received a notification that a transaction of ₺169 was made from my digital credit card..., originating from London. Realizing it was a case of fraud, I immediately contacted Yapı Kredi Bank and had my card canceled, followed by submitting a dispute for the charge. Howe
It took far too long for them to deposit my refund back into my account, and I am exhausted from waiting. The customer s...ervice is really poor. If this were in my country, the refund would be processed immediately, regardless of which online shopping app you use. What makes it even worse is that ther
Their ATM in Antalya charged me nearly 600 Liras to withdraw 7,000 Liras. I did not get a receipt. There was no indicati...on on the ATM screen that there will be charges. I felt cheated. The staff at the Hadrien Gate branch were unhelpful. Luckily, my credit card company reimbursed me. Visitors beware
