I am formally reporting a severe grievance regarding the debt restructuring of my Platinum card (Customer No: 3688***). Since Nov 2025, I have been dealing with misinformation from customer services (4440444/4440440). Due to this total loss of trust, I decided to fully close my debt on March 25, 2026. The closure amount was confirmed as ₺275,052.87. To ensure accuracy, I visited the Hürriyet Mahallesi Branch. I specifically instructed the teller (Personnel Code: U0102***) to perform a "Full Debt Closure," emphasizing past difficulties. Despite my instructions, the staff failed to process a "debt closure" and instead recorded it as a "fund transfer to the credit card" at exactly 13:56:51. Upon completion, the staff misleadingly claimed that "closure options are not available at the branch," effectively dismissing me. Customer services confirmed that although the funds reached the card (Ref: 252850107185), the system cannot process the "early closure" because of the branch's clerical error. My funds are now held in a pool while the debt remains active. I refuse to bear the burden of the bank's internal failures. I demand: 1. The immediate conversion of my payment into a "Full Debt Closure" effective from March 25. 2. A formal written confirmation (release letter). 3. The absolute waiver of any additional interest/fees caused by this negligence. 4. Compensation/apology for 4 months of severe psychological distress. Unless corrected within 24 hours, I will proceed with formal complaints to the BRSA (BDDK) and the Chief Public Prosecutor's Office regarding "Abuse of Trust."
I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
On 20th July 2023, an unauthorized charge of 456.5 TL under the label 'Annual Card/Membership Fee' was imposed on my credit card, and it appeared on my July statement. I'm really frustrated with this! So, I'm demanding an immediate suspension of my credit card and a full refund for this unwarranted ...
I was contacted by Yapı Kredi Kurttepe Branch by phone regarding transferring my housing loan to their bank. When I stated that I wanted to proceed with the transfer, they charged me an appraisal fee of ₺23,202 on 23.02.2026. However, afterward, they informed me that the loan transfer needed to be a...
On the 27th of November 2023, I visited the ATM with number 104244 to pay off my commercial credit card debt of ₺80,000 in ₺200 banknotes, totaling 400 notes. At 21:30:40, the ATM started dispensing cash, and the trouble began. It first handed out ₺25,000, followed by ₺14,800. After queuing again, i...
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