On January 10, 2026, we went to the Caffè Nero Çayyolu branch. We bought coffee and a packaged cookie. When we sat down, we noticed that the expiration date on the cookie was the same day. We requested an exchange for a different product without opening it, but a staff member named Y** responded in ...
On March 8, 2025, at 17:26, I visited the Lotus Walk Caffè Nero location, where the barista transferred my physical loyalty card stamps to the app. However, despite this, 45 stamps from receipt number 2282026394 did not appear in my account. I tried to contact customer service, but there is no phon...
Dear Caffè Nero Management, On March 7, 2025, I visited your Ayvalık Marina branch, expecting the usual high service quality from your brand. Unfortunately, my experience was far below expectations. First, the tables and ashtrays were dirty, which was unacceptable in terms of hygiene. Additionally...
I have never experienced such terrible internet service at a café before. I visited Caffè Nero Hilltown Küçükyalı intending to work while enjoying a c...
Every time I visit Caffè Nero Nautilus (Istanbul), I experience unreasonably long wait times. The ordering process is frustratingly slow, even though there are multiple baristas present. Instead of working efficiently, one employee takes the order, then prepares the drink, and only afterward proces...
"My refund was processed by responding to the email I sent, not from here."
On March 2, 2024, I purchased a drink from Caffè Nero, and my Multinet card was charged twice for the same amount. I was told that the extra charge wo...
As a regular customer at Caffè Nero Hilltown in İzmir, I visit at least 20 times a month due to my work at the mall. However, one of your shift managers consistently displays a rude and unfriendly attitude, making the experience uncomfortable. She responds to simple questions harshly, never smiles,...
I’ve been a loyal Caffè Nero customer for years, but after today’s experience at the Ankamall branch, I won’t be coming back. While nearly all the seats were empty, an employee rudely told us we couldn’t sit there. The so-called manager, B** Bey**, who clearly lacks customer service skills, went as ...
"My problem was resolved, thank you."
On February 14, 2025, I used the “Invite a Friend, Get 2 Free Coffees” campaign through the Caffè Nero app. I invited a friend, and they successfully ...
I recently visited Cafe Nero in Ataşehir, and although I understand the cold weather may lead people to seek shelter for street animals, I was shocked to witness cats walking and being fed directly on dining tables inside the cafe. I saw a customer feeding a cat on the table—right where people eat t...
I ordered a medium pistachio latte at Caffè Nero, but due to a misunderstanding, they gave me a plain latte instead. When I politely asked for it to be corrected and even offered to pay the price difference, three staff members responded half-heartedly, saying, “You ordered a medium latte,” and foll...
I downloaded the Caffè Nero mobile app and started using it without any issues—at first. I even collected a few vouchers, which I was excited to use. But when I tried to redeem a voucher, the app prompted me to complete phone number verification. That’s where everything went wrong. Despite multiple...