Yapi Kredi Bank Annual Card Fee Not Fully Refunded

I have been a Yapı Kredi customer for about 10 years and I regularly use my Yapı Kredi World Platinum credit card ending with 0627 for all my daily expenses, paying my statements on time without any delays. Every year, before the annual credit card fee is reflected on my statement, I call the bank and have this fee cancelled, and until now the full amount of the card fee has always been refunded. I was also previously informed that this situation could be seen clearly in the bank’s system. On 01.04.2026 at around 13:43, I contacted Yapı Kredi customer service to once again have the annual fee of ₺1,800, which would be reflected on my April statement, cancelled before it was charged. The representative I spoke to stated that the full fee can no longer be refunded and that, under the current practice, only 75% of the amount could be refunded. She added that these campaigns change from day to day and that this was the maximum rate they could offer specifically for that day. I was also told this restriction was due to a new bank application, and that 25% of the fee must be reflected. As a long‑time customer who makes regular spending and regular payments, I do not find it acceptable that the full refund practice applied for years is suddenly changed without any valid explanation and that, instead of a 100% refund, a 75% refund is presented to the customer almost as an obligation. I consider it a very negative approach in terms of customer satisfaction that such a limited refund offer is made for an annual card fee that has not yet been reflected on my statement and that I have had fully cancelled every April for years. For these reasons, I request that the annual card fee of ₺1,800 planned to be charged to my Yapı Kredi World Platinum credit card ending with 0627 be refunded at 100%, as in previous years. If my fee is not fully refunded, I will close my current card and continue with credit cards from other banks. In that case, I will also share this negative customer experience with my spouse and people around me and actively lead them to cancel their cards with Yapı Kredi in case of similar card fee issues. If the problem is not resolved, I will submit the necessary applications as soon as possible to the relevant authorities such as the Consumer Arbitration Committee. I kindly request that I be provided with a prompt and written response regarding this matter.