I use a Yapı Kredi Worldcard Platinum credit card and I have been a Yapı Kredi customer for about 20 years. In March 2026 an annual membership fee of ₺1,420 was charged to my card. After I objected, approximately 75% of this amount was refunded, but a part of the fee was still kept on my card. When I contacted Yapı Kredi customer service, I was told that this fee was charged in accordance with the rules determined by the BRSA. However, as a long‑term and active customer of the bank, I do not find it fair that such a high annual fee is charged and only a partial refund is made. I request that the remaining portion of the ₺1,420 annual membership fee, which has not yet been refunded, be fully returned to my account and that no unfair annual fee deductions be made from my card in the future.
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
I was charged a membership fee of 456.50 TL on my Yapi Kredi World Platinum credit card with the ending digits 8719 on September 15, 2023, as indicated in my statement. I request the cancellation of this fee, which is against the provisions of the law mentioned below and should be canceled without a...
I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that...
For the past 20 years, I have been a loyal user of Yapi Kredi Bank's credit card. Every year, I've been charged an annual fee, but whenever I reached out to customer service for a refund, they would promptly reimburse me. However, this year, they shocked me by charging an exorbitant 404 TL as an ann...
Yapi Kredi Bank charged me 404.50 TL as an annual fee for my Yapi Kredi Gold credit card on June 14, 2023. I request that this annual fee be canceled immediately, in accordance with the regulations, and without any additional conditions. Credit card issuers must offer a card type that does not have ...
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