I have noticed that high-amount deductions labeled as “interest charges,” “interest tax (BSMV),” and “resource utilization support fund (KKDF)” have been applied on different dates in the account activity of my Yapı Kredi loan (No: 200005972571).
In particular, on March 31, 2026, in addition to my regular loan installment, a significant amount of interest and tax was also charged. The reason for these deductions has not been clearly or transparently explained to me. Since multiple similar tax charges appear on the same day, I suspect there may have been duplicate charges.
I request that the bank conduct a detailed review of all interest, BSMV, and KKDF charges applied from the beginning of my loan to the present. If any incorrect or excessive charges are identified, I demand that all such amounts be fully refunded to me. Otherwise, I will pursue legal action, including filing a complaint with the Consumer Arbitration Committee.
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust...
Hello there, Yapi Kredi Bank. Unbeknownst to me, on October 9, 2023, you deposited the proceeds from the sale of my investment lots into my account twice. I used the funds to pay off my debts. However, your actions, which resulted in a negative balance in my investment account and the blocking of my...
I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...
As a Yapi Kredi Bank customer living in an earthquake zone, I have faced unfair interest deductions for two separate billing periods, despite the deferment of credit card debt payments in such zones. Frustrated by the lack of response from customer service representatives, I contacted the Banking Re...
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