On February 27, I applied for Yapı Kredi’s campaign with the code “My Offer: 15,000,” which promised a non-refundable 15,000 reward points bonus. In order to benefit from this campaign, I opened a credit card and also opened an unlimited account, depositing approximately $1,550. I was informed that the 15,000 reward points I would earn under this campaign would be credited to my card on March 10.
However, when I contacted customer service, I was told that I did not apply using the campaign code and therefore would not receive the reward points. This is incorrect, as I specifically applied using the “My Offer: 15,000” code and relied on this information when I opened both the credit card and the unlimited account and deposited approximately $1,550.
For this reason, I request that the promised 15,000 reward points be fully credited to my account as committed and that I be allowed to benefit from the campaign as advertised.
I was enticed to become a customer of Yapı Kredi Bank through their "Invite a Friend" campaign using a referral code. According to the campaign, both the inviter and invitee were supposed to receive a bonus of 250 TL each after spending 250 TL. However, despite making the purchase on April 15th, it ...
I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not b...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that...
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