Yapı Kredi had a campaign defined specifically for me, stating that when payments for YouTube Premium were made with Mastercard-branded cards, a refund of ₺300 would be given. I used the card to purchase a YouTube Premium subscription of around ₺200. However, no refund was made. I called customer service and was told that since I subscribed via my phone, the invoice was issued by Apple, and therefore I did not appear to meet the campaign conditions. However, there is no such requirement stated in the campaign rules. When a similar issue occurs with another bank, they compensate it with reward points in line with their customer satisfaction approach. This seems to be Yapı Kredi’s general attitude instead. Because of this, I closed my credit card, with which I was spending up to ₺220,000 per month. I would really like to know what the purpose of a personalized campaign was. To give me ₺200? I congratulate Yapı Kredi for managing to lose me as a customer through a campaign they supposedly prepared for me!
I have been a YouTube Premium subscriber for a long time, and my payments have been regularly charged to my Yapı Kredi World credit card. However, after recently reviewing my bank transactions in detail, I noticed that each month—usually around the 14th and the 18th—two separate charges are being ap...
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the YouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or ...
I wanted to take a credit card from Yapı Kredi, they sent my card and I canceled my card because I learned that there was a membership fee. Then they said that they would give me a credit card without dues, and I accepted. I've been using it since January 2022. In 2022, as you said, there was no sub...
For the past two months, I have noticed a recurring charge of $10 each month on my Yapı Kredi Bank credit card statement listed as “Apple.com/Bill Cork IRL.” Even though I do not have any membership or subscription under this name on Apple, the App Store, or any other digital platform, this amount c...
My bill this month was ₺2,520.30. When I asked for clarification, I was told it was due to a mobile purchase made through an Apple device. However, no such mobile purchase was made. I even checked all my devices and accounts, and there was no trace of this transaction. On the first day, Apple custom...
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