I made a healthcare-related payment using my Yapı Kredi World Gold credit card to pay a hospital bill at Avrupa Cerrahi Proktoloji Merkezi in Istanbul on April 22, 2026. At the time of the transaction, I expected the payment to be processed in 3 interest-free installments. However, when I reviewed my credit card statement, I saw that the bank only offers the option to convert this payment into installments with interest. After noticing this, I contacted Yapı Kredi customer service and was informed that there is no campaign for interest-free installments and that the transaction can only be split with added interest. I find it unreasonable that a healthcare expense made with a World Gold credit card cannot be converted into interest-free installments. I request that my hospital payment from April 22, 2026 at Avrupa Cerrahi Proktoloji Merkezi be converted into 3 interest-free installments on my Yapı Kredi World Gold credit card and that my account be updated accordingly.
In February 2026, I was contacted by Yapı Kredi’s call center and offered a Worldcard Troy credit card. During the call, I specifically asked when the annual fee would be charged. The customer representative clearly stated that the fee would only be applied 6 months after the card activation. Additi...
I have been using my Yapı Kredi World Platinum credit card for years in an active way, making regular payments without any delays and maintaining continuous spending on the card. Despite this, a credit card annual fee of ₺1,085.5 was reflected on my statement dated 14.05.2025. After noticing this tr...
I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...
I have been a Yapı Kredi customer for about 10 years and I regularly use my Yapı Kredi World Platinum credit card ending with 0627 for all my daily expenses, paying my statements on time without any delays. Every year, before the annual credit card fee is reflected on my statement, I call the bank a...
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
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