I hold a Yapı Kredi Hepsiburada World Visa credit card. On 18 January 2025, an annual card fee of ₺1,257.99 was charged to this card, even though I do not actively use it and was not informed that such a fee would be collected. When I called Yapı Kredi customer service on 30 January, I was told that this amount could be refunded only on the condition that I accumulate ₺1,257 worth of Worldpoints. Since I do not use this card regularly and do not wish to be bound by such conditions, I do not accept this conditional refund offer. I request the full and permanent refund of the annual card fee of ₺1,257.99, which was charged without my knowledge to a card that I do not actively use, without any conditions.
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement. Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem...
I am a VakıfBank credit card user and a few days ago a card fee of ₺559 was charged to my card, even though I am a regular customer. This amount was reflected on my card statement about 3 days ago and I consider this fee to be unfair. After noticing the ₺559 card fee, I contacted VakıfBank customer ...
I am writing to request the immediate cancellation and refund of the 356.00 TL annual membership fee charged to my Worldcard credit card by Yapi Kredi Bank on August 27, 2023, in accordance with the legal provisions listed below, without any additional conditions. According to Article 31, paragraph ...
On September 3, 2023, my Yapi Kredi World credit card with the number 492130******7359 was charged 404 TL as an annual card fee. However, I was never informed of this fee when I received the card. In this regard, I would like to point out that, according to the Consumer Law of May 28, 2014, Article ...
On August 30, 2025, an annual fee of ₺1296 was charged to my Akbank Business credit card. This fee corresponds to the upcoming year, during which I will not be using the card. I had not used the card for a long time, so I believe this fee is unfair. When I contacted customer service about the issue,...
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