On March 16, 2026, at around 11:30 AM, while depositing cash at a Yapı Kredi Bank ATM located at the Bursa Nilüfer Fatih branch using my bank card, the ATM took my money in the amount of approximately $220 but did not credit it to my account.
Although the ATM belongs to the branch, when I went inside, I was told that they did not have access to open the machine and that I should contact customer service. I then called customer service, but I have been continuously redirected without receiving any clear solution or information, and the money still has not been credited to my account.
I request that this transaction be urgently investigated, that the approximately $220 taken by the ATM be immediately credited to my account, and that I be clearly informed about the outcome of this process. I also expect the way I was redirected between the branch and customer service to be reviewed to prevent similar issues from happening again.
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card ending in 4241 at Yapı Kredi ATM number 107175 located on H***** Ö*** Street in the İstasyon neighborhood of Etimesgut, Ankara. The ATM accepted my cash but failed to complete the transaction. Th...
On February 14, I attempted to deposit $728 using a QR code at a Yapı Kredi ATM located on 3rd Avenue in Bahçeşehir. During the transaction, I did not receive any error message or cancellation notice. The ATM only physically returned $7 of the amount I was trying to deposit. However, the remaining f...
I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust...
On 2 December, I deposited 10,000 TL at the Yapı Kredi branch ATM located at İkitelli OSB, Atatürk Blv. No: 50D, 34490 Başakşehir/İstanbul, using my own Yapı Kredi card. During the transaction, the money became stuck in the ATM. Although 10,000 TL appeared as the amount I intended to deposit in the ...
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