I was contacted by Yapı Kredi Kurttepe Branch by phone regarding transferring my housing loan to their bank. When I stated that I wanted to proceed with the transfer, they charged me an appraisal fee of ₺23,202 on 23.02.2026. However, afterward, they informed me that the loan transfer needed to be approved again, and the process was never completed in any way. As a result of the loan transfer falling through, the high appraisal fee charged to me remained unjustified, and the promises made were not fulfilled, causing me to suffer a grievance. Moreover, I did not sign any contract or document for this transaction and acted solely based on a phone conversation. Therefore, I request that the collected appraisal fee of ₺23,202 be fully refunded to me, or that the housing loan be allocated to Yapı Kredi under the originally stated conditions. I kindly ask for my grievance to be resolved as soon as possible.
I am a Yapı Kredi customer and I use internet banking. On 01.01.2026, I discovered that a loan had been taken out in my name through my account without my knowledge or consent, and the loan amount was transferred to another account. This unauthorized transaction is associated with the reference/cust...
I canceled my Yapı Kredi World credit card via phone banking on January 13, 2026, and during the cancellation I explicitly requested both the closure of my card and the complete reset of my customer credit limit. While the card itself was canceled, my customer limit still remains active in the syste...
On March 16, 2026, at around 11:30 AM, while depositing cash at a Yapı Kredi Bank ATM located at the Bursa Nilüfer Fatih branch using my bank card, the ATM took my money in the amount of approximately $220 but did not credit it to my account. Although the ATM belongs to the branch, when I went insi...
For approximately 35 years, I have been a loyal customer using all types of banking services with your bank, including domestic and international transactions, supplementary cards, and my payroll account. Despite this long-standing relationship, being treated this way over $42 and being offered nego...
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