On June 10, 2025, I attempted to purchase 500 Robux twice through Xsolla while using Roblox. Both transactions were for ₺206.78 each, and the amounts were successfully withdrawn from my credit card. However, immediately after payment, I received a message stating that “your payment has been canceled.” Despite the cancellation notice, my money has not been refunded to my account.
I still have all the receipts and SMS confirmations from Xsolla, which clearly show that the payments were taken. Yet, there has been no progress, no refund, and no explanation as to why the transactions were canceled in the first place.
This situation is unacceptable. Customers should never be left without their money after a failed purchase, especially when clear evidence of payment exists.
I demand that Xsolla immediately process the refund of both ₺206.78 transactions (a total of ₺413.56) and provide a written confirmation that the money has been returned to my account. If this is not resolved promptly, I will have no choice but to file a criminal complaint with the prosecutor’s office and pursue legal action.
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
Around 9:00 a.m. this morning, I noticed that Xsolla Roblox withdrew money from my account twice, with each transaction being ₺789, without my knowledge or consent. I did not authorize these charges, I did not make any purchases, and yet a significant amount of money was taken from my account. This...
On July 17, 2025, around 11:30 PM, I purchased 500 Robux for Roblox through Xsolla. The payment was successfully deducted from my account, but the Robux were never credited to my Roblox profile. I contacted support, and they keep saying the issue will be fixed, yet nothing has been resolved. This i...
On May 17, 2025 at 8:19 PM, my credit card was charged three separate times by XSOLLA under the Roblox name, and I did not authorize any of these purchases. The charges were for ₺411, ₺411, and $15 USD, and all were done without my knowledge or consent. I never approved these transactions, and I wa...
I tried to purchase Robux through Roblox using Xsolla to gift my younger brother. I entered my card details and completed the payment, but immediately received a message saying “Your payment has been canceled.” Since no Robux appeared in the account, I attempted the purchase again. This time the tra...
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