I am writing regarding a problem I experienced with Watsons online shopping and the fact that I cannot reach any live cu...stomer representative by phone to resolve it. In my online order, the product was sent to the wrong address and went back and forth twice, but never reached me. In addition, a refu
On November 8, 2025, I experienced serious issues with my order #0306570376 placed through the Watsons Mobile App. One C...lear shampoo in my order arrived completely spilled, and two Dalin colognes were sent without caps. Additionally, three packs of Orkid Platinum 20s were missing from the delivery.
"I thank the brand for solving my problem."
I don't know what to do about the problem I'm having with Watsons. I ordered something, but it never came. The system sa...ys it was delivered, though. As soon as I saw this, I tried to get in touch with customer service, but it was almost impossible to get through to anyone. It's almost impossible to
On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid onlin...e. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready
I ordered from Watsons and waited ten days for shipping, only to receive it... without any prior notification. I didn’t receive any notification that it
In 2023, I ordered from Watsons online, looking forward to a seamless experience. My order took a long time to arrive, a...nd when it finally did, it was missing items. I contacted customer service several times, and although the representatives were polite and reassuring, the problem was still not res
Despite my warning, I was victimized by the brand again. My order from Watsons a few weeks ago arrived in pieces. When t...he same product was back in stock, I ordered three more, but due to the brand's ongoing careless and ridiculous packaging, the products arrived in pieces, despite my efforts to war
I placed an order with Watsons using their convenient Click & Collect service, opting to pick it up at the Pendik store.... I made the journey from Üsküdar to Pendik to pick up my order. Upon notifying the store attendant, they informed me that the order was not yet prepared and would need to be retrie
"The day I wrote the complaint, I was contacted, but then no one got back to me and the issue is still ongoing. The store official directs me to support, and support directs me to the store. Making a return shouldn't be this difficult."
I placed a "Click & Collect" order with Watsons, a popular health and beaut...y retailer in Turkey. However, I decided to return the order and did not pi
I placed an order on 01.03.2024 to benefit from Watsons' facial cleansing products' single-price (99 ₺) discount campaig...n. Surprisingly, my order was canceled by the company after just an hour and a half. While my friends who also ordered from the same campaign received their products without any is
I placed an order for two items at Watsons on November 11th. Despite choosing store delivery, my package arrived a whopp...ing 20 days later. Frustrated by the delay, we purchased the items elsewhere, and I requested the order to be canceled and refunded. They insisted I had to wait until the delivery
"Thanks for everything. My problem is solved."
I made a purchase of ₺345 from Watsons website on 03.10.2023. 4 of the item...s I ordered were missing. I called customer service and complained. They al
On November 11, I got two sets of shampoo at a discount. A message said they'd be at the store in one month, on November... 9. I went there and couldn't find the goods. They said they were on their way in another message. I went back and forth to the store two or three times during this time because I
On December 1, 2023, despite receiving a message stating that my online order with the number 0108723664 would be delive...red to the store within 1-3 business days, today it was refunded. When I inquired about the reason for the cancellation of my seemingly canceled order, I was informed that it was d
I ordered from Watsons Click from Ankara Kentpark store on 01/12/2023. It seems to be getting ready. But normally it sho...uld be in the store within 1 hour. I called customer service and they all said different things. Look exactly 4 times. In fact, when I first called, it was a complete fiasco. Let m
you guys are a total mess! Customer service called me on Thursday, saying my return made it to the warehouse. today, I'm... here writing to you, and it still hasn't reached the warehouse. Seriously? On top of that, they go ahead and issue a refund even before my stuff arrives. plus, I've been waiting f
I made an in-store purchase from watsons.com.tr on November 24, 2023. On November 28, 2023, at 17:54, I received a messa...ge stating that the items had been delivered to the store and handed over to Watson's staff member F**** B*** A. On both November 29, 2023, and December 1, 2023, I visited the stor
The order that I placed with Watsons on November 12 using the code 0105664602 has been nothing but a source of frustrati...on. My order is still stuck in "processing," despite the fact that I have checked it multiple times. I have attempted to contact customer service via phone, but have been unsuccess
The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed ano...ther order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a
I placed a transaction on the Watsons website on November 6, 2023, excitedly awaiting the arrival of my order. When I re...ceived the parcel, I realized that five items were missing from the shipment, much to my dismay. I immediately tried to call them using the provided phone number, but all I got was
I'm deeply disappointed to share my recent experience with a Watsons order placed on November 2nd. Out of the three prod...ucts I ordered, both The Purest Solutions Spot Corrector Serum 30 ml and The Purest Solutions Restorative Retinol Serum 30 ml arrived completely shattered. The anticipation of rece
"My problem is solved, thank you."
Hi, my parcel with tracking number 239503236535 is marked as delivered by S...endeo Cargo on 06/11/2023 at 23:59. However, I haven't received any package