Still No Refund for Watsons Order Delay of 50 Days!
I placed an order for two items at Watsons on November 11th. Despite choosing store delivery, my package arrived a whopping 20 days later. Frustrated by the delay, we purchased the items elsewhere, and I requested the order to be canceled and refunded. They insisted I had to wait until the delivery was completed before initiating the process. Later, they admitted the store was tardy in processing the refund, prolonging the ordeal. Despite numerous calls to customer service, I've been only given the runaround. It's been 50 days, and my refund is nowhere in sight.
Dear Customer Kadir Ş., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us. Wishing you wonderful days as the Watsons Family, Watsons Communication Center
"I've called multiple times, they've been stalling for 2 months."
No one is calling, you are not refunding the money for the product that has not reached me in any way, and you are acting against the distance sales contract and your return policy. If it is not resolved today, I will go to court for fraud.
Dear Customer Kadir Ş., The experience you had has been thoroughly reviewed by our relevant team, and feedback has been provided to you. We are always happy to assist you with your thoughts and experiences. You can reach us via the "Support" section on our website and mobile app, 7 days a week from 09:00 to 22:00. As the Watsons family, we wish you pleasant days. Watsons Communication Center
