I am writing regarding a problem I experienced with Watsons online shopping and the fact that I cannot reach any live customer representative by phone to resolve it. In my online order, the product was sent to the wrong address and went back and forth twice, but never reached me. In addition, a refund was issued, but the amount refunded was less than the amount I originally paid, so there is both a delivery problem and a missing refund. Over the last approximately 15 days, I have called Watsons customer service by phone around 50–60 times, specifically to explain these issues to a live representative, but I have not been able to reach anyone. The call center does not connect me with a live person in any way, and I am left without any support on an issue that directly concerns my payment. To resolve this, I also sent an email and did not receive any response. I wrote through the support section of the mobile application, and I was informed that I would be called as soon as possible, but although about a week has passed since then, no one has called me back. I request that my order and delivery problem be examined in detail, that the product either be correctly delivered to my address or that the full amount I paid be refunded without any deficiency, and that I be contacted as soon as possible by a live customer representative so that I can clearly explain the situation and receive information about the process.
I don't know what to do about the problem I'm having with Watsons. I ordered something, but it never came. The system says it was delivered, though. As soon as I saw this, I tried to get in touch with customer service, but it was almost impossible to get through to anyone. It's almost impossible to ...
I placed an order for two items at Watsons on November 11th. Despite choosing store delivery, my package arrived a whopping 20 days later. Frustrated by the delay, we purchased the items elsewhere, and I requested the order to be canceled and refunded. They insisted I had to wait until the delivery ...
I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their store, but they delivered a men's fragrance instead. I began the return process promptly a week ago, but I'm at a loss for words due to the lack of response via email or phone. My ...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
I bought a product from Watsons. However, the product arrived broken. I called customer service and requested a replacement. However, they said that they could not exchange the product for online orders and that it should be returned. They are the ones who sent the product incorrectly and did not pr...
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