On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid online. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready, you can pick them up from our store." When I went to the store, only one was there, the other was not. After waiting there for about 15-20 minutes, they told me the product was in stock and they would check it and deliver it that evening. After dropping it off, it hadn't arrived. I came to the store again in the evening and they told me that they did not have the product and that a refund would be made. I used the code the store gave me and I did not receive the products. In this case, the code given to me was wasted and I could not use it. The store employees were indifferent and forced me to go back and forth to the shopping mall 3-4 times. I cannot connect to customer service, they do not answer any calls to me. I write to the complaint team and WhatsApp and no solution is offered. Watsons, a huge corporate brand, has been a complete disappointment. I will write about this grievance in every medium and as long as this situation is not resolved, Watsons will never be preferred again for me.
I placed an order on 01.03.2024 to benefit from Watsons' facial cleansing products' single-price (99 ₺) discount campaign. Surprisingly, my order was canceled by the company after just an hour and a half. While my friends who also ordered from the same campaign received their products without any is...
I ordered from Watsons Click from Ankara Kentpark store on 01/12/2023. It seems to be getting ready. But normally it should be in the store within 1 hour. I called customer service and they all said different things. Look exactly 4 times. In fact, when I first called, it was a complete fiasco. Let m...
On September 18, 2023, I ordered a product from the Watsons website. I chose the "click & collect" option, expecting to pick up the item immediately from the Watsons store in Edirne Keşan's Bendis Shopping Mall. When I went to the store after ordering the product online, they informed me that the "c...
Watsons doesn't give me my coupon! First, they gave me 2 coupons for my birthday, and then they worked with a useless shipping company that didn't deliver my product. So, Watsons tried to correct their mistake by saying they would give me a 200 TL-worth coupon. The first coupon didn't work, so I cal...
Around 3:00 PM on August 15, 2025, I tried to use a promotional code I'd purchased from a Watsons store on the Watsons website. The code was stated to be valid for all products, and I added various items to my cart. However, when I entered the code, I received a "Code invalid" message. When I contac...
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