I placed a "Click & Collect" order with Watsons, a popular health and beauty retailer in Turkey. However, I decided to return the order and did not pick it up from the store. Three weeks have passed since I requested a refund, but I have still not received my money. The website still shows the order as "delivered."
I have contacted Watsons customer service multiple times, but they have been unable to resolve the issue. They keep telling me that the store will handle it, but when I contact the store, they say that customer service is responsible.
This is not the first time I have experienced problems with Watsons' "Click & Collect" service. I have had similar issues in the past.
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
On September 18, 2023, I ordered a product from the Watsons website. I chose the "click & collect" option, expecting to pick up the item immediately from the Watsons store in Edirne Keşan's Bendis Shopping Mall. When I went to the store after ordering the product online, they informed me that the "c...
I bought something from Watsons, and the remaining items were expected to cost more than 3000 Turkish liras by the 21st. My products, however, have yet to arrive. When I contacted their customer service, they directed me to the shipping company. However, when I contacted the shipping company, they c...
On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid online. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready...
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