Watsons Order Arrived Damaged - Missing Orkid And Clear Products
On November 8, 2025, I experienced serious issues with my order #0306570376 placed through the Watsons Mobile App. One Clear shampoo in my order arrived completely spilled, and two Dalin colognes were sent without caps. Additionally, three packs of Orkid Platinum 20s were missing from the delivery. The spilled shampoo and uncapped colognes are entirely unusable. The total value of the order was ₺450, and this situation has left me quite disappointed. It’s the first time I’ve faced such a problem, and receiving damaged and incomplete products was very frustrating. I request that the missing and unusable items be replaced with new ones or that I receive a full refund. I kindly ask for my issue to be resolved as soon as possible.
Progress
Yok
Dear Customer Sinem A., Your feedback is very valuable to us. We will get back to you as soon as possible. We are always happy to assist you with your thoughts and experiences. You can reach us through the 'Support' section on our website and mobile app, or via WhatsApp, 7 days a week between 09:00 – 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
Dear Customer Sinem A., The experience you had has been thoroughly reviewed by our relevant team and a response has been provided to you. We are always happy to assist you with your thoughts and experiences. You can reach us via the “Support” section on our website and mobile application, 7 days a week between 09:00 and 22:00. As the Watsons family, we wish you a wonderful day. Watsons Communication Center
