I placed an order on 01.03.2024 to benefit from Watsons' facial cleansing products' single-price (99 ₺) discount campaign. Surprisingly, my order was canceled by the company after just an hour and a half. While my friends who also ordered from the same campaign received their products without any issues, I faced cancellation without any prior notification. Upon contacting customer service, they advised me to purchase the products in-store with my ID. Trusting their assurance, I visited the Watsons store in Maltepe Piazza, as selected through Click and Come from Gebze. However, the store denied having any knowledge of my order and refused to provide any assistance. This ordeal highlights three major grievances: first, my order was canceled without consent or notice; second, I was misled by customer service; and third, despite my efforts to resolve the issue in-store, I received no support. It appears to be a deliberate strategy to avoid offering discounted products. I demand a resolution to this grievance and expect my order to be delivered promptly. Furthermore, attempts to contact customer service have been futile as none of my calls were answered.
On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid online. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready...
Hello, on November 9, 2023, I took advantage of Watsons' exclusive one-day campaign, purchasing three skincare serums for a total of 150 TL online. I promptly made the payment. However, today, I was shocked to receive a message stating that my approved order was canceled at 8:32 PM. I put significan...
I ordered from Watsons Click from Ankara Kentpark store on 01/12/2023. It seems to be getting ready. But normally it should be in the store within 1 hour. I called customer service and they all said different things. Look exactly 4 times. In fact, when I first called, it was a complete fiasco. Let m...
I made a purchase of over ₺800 from Watsons on 10/08/2024, hoping to take advantage of the ₺400 Watsons points promotion that was valid between August 21st and 25th. However, as of the 21st, the points have not been credited to my account. Even after reaching out multiple times through the "Support"...
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