About 1 to 1.5 months ago, I purchased a “Very Sexy Shimmery Bra” from the Victoria’s Secret store at Istanbul Cevahir Mall. I washed the item on a quick cycle at 30°C using a lingerie wash bag, exactly as instructed. However, after just the second wash, the crystals started to come off, the adhesive areas stuck together, and the decorative stones completely detached. I took great care of the product and followed all washing instructions properly.
I haven’t yet contacted the store or customer service. However, I find it unacceptable that a product like this would deform so quickly, especially with careful use. I am requesting a replacement for the defective bra. Although I no longer have the receipt, I can provide the purchase date and product model details from the same store.
I kindly request that this issue be resolved promptly and my product be replaced as soon as possible.
On June 26, I made a bulk purchase of bras from the Victoria’s Secret store at Emaar Mall. I bought three of the same model on sale and one black version at full price, paying ₺3,200 for that item. I washed all of them the same way—in the washing machine on a low-heat setting. However, the underwire...
I bought a Bombshell VS logo bra from the Victoria's Secret store at Antalya Land of Legends in September. Even though I only wore it a few times and washed it gently by hand, the crystal embellishments started peeling off and the adhesive completely disappeared. The strap is completely ruined, so I...
I purchased a pink bra from the Victoria's Secret store at Mall of İstanbul, and before I even had a chance to wear it, the elastic band frayed in two places after the very first wash. I always wash my delicates on a gentle cycle, and I’ve been using the same process for years with no issues. I refu...
I purchased a strappy pajama set (order number: 786uv1973V) from the Victoria’s Secret online store. On September 23, I washed it exactly according to the care instructions—on a delicate cycle at 30°C. However, after washing, I noticed significant color fading on the fabric. There are no other issue...
I’ve purchased many items from Victoria's Secret, including some from the Pink line, but I hadn’t used most of them yet. Recently, I wore one for the first time, and to my shock, it tore in a very absurd way. I’ve never experienced something like this with any other lingerie brand. At first, I wonde...
Comments