"Thank you to the customer representative for their attention."
I purchased the Bioderma Atoderm Intensive cream on 09.12.2025 from the official seller on Hepsiburada, paying attention to buy from an authorized sto...
After purchasing Bioderma Cicabio cream from the pharmacy, I began using it, and the next day I experienced allergic reactions on my skin such as redness, acne, and burning. These reactions did not occur only on the first use but continued every time I applied the product. I did not receive any invo...
On July 25, 2025, I purchased a Bioderma sunscreen with order number #10379886980. When the product arrived, it seemed tampered with; the texture of the cream was sticky and different from the original. Suspecting it was counterfeit, I contacted customer service and was told the product was indeed f...
My product is Bioderma Photoderm Aquafluide 50 SPF sunscreen. When I scan the product barcode, it shows up as registered in the NAOS system. However, the points barcode does not work in the same system. No matter what I try, it keeps saying "invalid." I’ve tried every possible method, but the system...
"I thank Naos Cosmetics for their attention."
On March 22, 2025, I purchased the Bioderma Photoderm Spot SPF 50+ anti-blemish sunscreen (150 ml) from the seller Flair via the Pazarama.com website....
I had ordered Bioderma Atoderm Creme Ultra Moisturizer, and it was delivered today damaged, old, and used. I need a refund. I spent a freaking 700₹ on this moisturizer, only to receive a damaged one. It’s sad to see that such a big brand has such poor ethics.
Hello, on 24.06.2024, I purchased 2 Bioderma Photoderm Spot 150 ml sunscreen creams from Dikmen Ömür Pharmacy. I had bought one of the creams for a friend, but they had gone out of town. When I started using my cream, I noticed a difference in its scent and texture. I took it back to the pharmacy, a...
I used the Bioderma Photoderm Spot 50 SPF 150 ml, which had a refreshing lemon-like fragrance and didn't leave any sticky residue. However, when I bought the same product a year later, the label now mentioned "high tolerance" alongside "water-resistant." The smell is absolutely awful, and it's so un...
Hello, I purchased the Bioderma SPF 50 sunscreen designed for pigmented skin. Despite the expiration date being 2026, the product has a very unpleasant odor and its consistency is quite runny. Could this affect my skin in any way? Is this odor normal for this product? I would greatly appreciate you...
I purchased the Bioderma genital whitening cream from Trendyol, and it has caused irritation and itching. Despite filing a complaint on their website, sending emails through their official site, and even making phone calls to report the issue, I haven't received any response. I paid a significant am...
After using Bioderma Pigmentio C-Concentrate on my face, in 15 minuted ıt stared to burn, blush and itch, I immediately washed my face but the reactions did not stop. So I sent an e-mail to Bioderma and in their response I told me that they are going to get in touch in 1-3 days. But it has been 7 da...
About two weeks ago, I went to the pharmacy in my neighborhood and purchased the Bioderma Photoderm Aquafluide sunscreen. However, when I applied it to my skin, I noticed a striking contrast: the color wasn't the typical white but had a yellowish tint, and it left my skin looking greasy. This wasn't...
We bought Bioderma Atoderm Intensive Gel-Cream after a doctor recommended it for my baby's cheek eczema. My baby's face began to itch and turn red as soon as we applied it. We used it for a week, but it only made the redness on my baby's body and skin worse, giving it a burnt appearance. Curious, I ...
"Thank you."
I've been using Bioderma Aquafluid sunscreen for years and have lost count of the number of bottles I've gone through. However, after making a recent ...
Through Trendyol, I was able to make a purchase on Bioderma's official website, where I bought a moisturizer. But when I scanned the QR code, it gave me an error, which made me question whether or not the product was real. I am hesitant to put it on my face because I don't know what will happen. I h...
As someone who has skin that is often irritated, I was eager to test out the new formulation of the sunscreen that Bioderma Aquafluide makes. However, as soon as I applied it, the scorching sensation spread to both my face and my eyes. This product should not be used on skin that is prone to sensiti...