I ordered four body sprays and one cream from Victoria’s Secret, but when they arrived, they smelled awful—like something rotten or expired. These were scents I have purchased and loved in-store before, so I was shocked by how completely different and unpleasant they smelled this time.
I immediately emailed customer service, expecting assistance, but I never received a response. It’s incredibly frustrating that Victoria’s Secret stands behind its in-store products but ignores online purchases.
I expect a proper resolution—either a refund or an exchange for properly scented products. Ignoring customers is unacceptable for a brand of this size! Victoria’s Secret, take responsibility and fix this now!
I was very unhappy with the Victoria's Secret body sprays I bought because they don't smell good and don't last long. One smells like vanilla, and the other smells like coconut. This is the first time I've seen something like this. I bought them from your Palladium Mall store a week ago. I'd like yo...
So, on March 18, 2024, I went ahead and ordered some body spray and body cream through the Victoria's Secret mobile app. I got an email letting me know that my order has been confirmed. But then, on March 27, 2024, I got another email saying I was getting a refund for my order. I bought these items ...
I strongly suspect the body mist I received from Victoria’s Secret is not authentic. I’ve used this scent before and loved it, but the one that arrived in my most recent order is completely different. The color is noticeably lighter, the fragrance is almost nonexistent, and the scent fades in second...
I’ve been a loyal Victoria’s Secret customer for years, and Bare Vanilla has always been one of my favorite body mists. But the most recent one I purchased was completely defective—it’s totally scentless. There is absolutely no fragrance when I spray it, like I bought a bottle of plain water. This ...
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