On September 6, I placed an order through the Victoria’s Secret mobile app with order number 994QD9848R. Although the order status shows “delivered”, I have not received any products. No tracking number or shipping details were ever provided to me. The delivery address is in Istanbul, and the total amount was ₺5,505, which I paid by credit card.
I contacted customer service regarding this issue, and while they said I would receive a follow-up, no one has reached out since. I’ve never experienced such a problem before, and this is the first time I’ve been left without my order or any communication.
I request that my ordered products be delivered to me as soon as possible and that this issue be resolved promptly.
On August 25, I placed an order for a body spray from the official Victoria’s Secret website, paying by credit card (Order No: 668CC4845I). Even though two weeks have passed, my order still hasn’t been shipped, and I have not received any updates or notifications. The delivery address is in Istanbul...
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR5377I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item...
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the store staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request...
I placed an order on the Victoria’s Secret Turkey website with order number 729FC7883U for lingerie item code VS2693932820. Although I selected the non-printed version of the product, I was informed that it was out of stock and was offered an exchange instead. I accepted the exchange, but this time,...
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
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