I Got a Dirty, Pilled Bustier from Victoria’s Secret and the Replacement Was Even Worse

I ordered a bustier from the Victoria’s Secret website, and when it arrived, I was shocked to see that it was dirty and covered in fabric pills, as if it had already been worn. Hoping it was a one-time mistake, I sent it back for an exchange. But the replacement they sent was somehow even worse—this one had visible stains.

How can a brand as big as Victoria’s Secret send out clearly used or damaged items without inspecting them first? It’s incredibly disappointing. Now they’re asking me to ship the product back again, putting the burden on me once more. For someone with a busy work schedule, this isn’t just frustrating—it’s exhausting.

When I reached out to explain my situation and ask for a more practical solution, I was met with a generic, unhelpful response and yet another time-limited return code. No sincere apology. No effort to make things right. Meanwhile, smaller companies I’ve shopped from offer immediate resolutions and even compensation when things go wrong.

This whole experience with Victoria’s Secret online shopping has been nothing but a cycle of regret and inconvenience. I expected better from a brand of this scale. I demand a proper resolution now—either a clean, flawless product delivered without me having to jump through hoops again, or a full refund with compensation for the time and hassle.