On June 26, I made a bulk purchase of bras from the Victoria’s Secret store at Emaar Mall. I bought three of the same model on sale and one black version at full price, paying ₺3,200 for that item. I washed all of them the same way—in the washing machine on a low-heat setting. However, the underwire of the black bra came out after only the second wash, while the other bras I bought have been perfectly fine for four months.
On September 6, even though I didn’t have my receipt with me, I visited the store and provided the exact date and time of my purchase. The staff located my transaction in their system but said they couldn’t identify which specific item was defective because the products were identical. They took down my phone number and said they were busy but would call me during the week. It’s now been over a month, and no one has contacted me, nor has my issue been resolved.
It’s unacceptable that a product I paid ₺3,200 for became defective so quickly and that I’ve received no response from the store. I’m requesting either a replacement or a refund for the black bra, and I expect my issue to be resolved as soon as possible.
About 1 to 1.5 months ago, I purchased a “Very Sexy Shimmery Bra” from the Victoria’s Secret store at Istanbul Cevahir Mall. I washed the item on a quick cycle at 30°C using a lingerie wash bag, exactly as instructed. However, after just the second wash, the crystals started to come off, the adhesiv...
I purchased a pink bra from the Victoria's Secret store at Mall of İstanbul, and before I even had a chance to wear it, the elastic band frayed in two places after the very first wash. I always wash my delicates on a gentle cycle, and I’ve been using the same process for years with no issues. I refu...
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR5377I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item...
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the store staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request...
I bought a Bombshell VS logo bra from the Victoria's Secret store at Antalya Land of Legends in September. Even though I only wore it a few times and washed it gently by hand, the crystal embellishments started peeling off and the adhesive completely disappeared. The strap is completely ruined, so I...
Comments