The lace on my new Victoria's Secret panties ripped after just a few wears. How can I ask for a return?

On June 26, I made a bulk purchase of bras from the Victoria’s Secret store at Emaar Mall. I bought three of the same model on sale and one black version at full price, paying ₺3,200 for that item. I washed all of them the same way—in the washing machine on a low-heat setting. However, the underwire...

I purchased a strappy pajama set (order number: 786uv1973V) from the Victoria’s Secret online store. On September 23, I washed it exactly according to the care instructions—on a delicate cycle at 30°C. However, after washing, I noticed significant color fading on the fabric. There are no other issue...

About 1 to 1.5 months ago, I purchased a “Very Sexy Shimmery Bra” from the Victoria’s Secret store at Istanbul Cevahir Mall. I washed the item on a quick cycle at 30°C using a lingerie wash bag, exactly as instructed. However, after just the second wash, the crystals started to come off, the adhesiv...

I’m writing to report a serious issue with my order, number 376XX2844F. The product I received was completely damaged—not just in one spot, but covered in scratches all over. On top of that, the colored paper used for packaging left visible stains on the item itself. This is completely unacceptable...

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I purchased a bra from Victoria’s Secret less than two months ago, and I haven’t even washed it yet—but the rhinestones have already started falling off. I spent a significant amount on this piece, expecting the quality to match the brand’s global reputation. I wore it with love and confidence, but ...

In September 2024, I purchased a satin pajama set through the Victoria’s Secret mobile app, and I’m extremely disappointed with the product quality. Despite handling the item with extreme care—hand-washing only, never putting it in a machine—and wearing it fewer than 10 times, the fabric still tore ...

I ordered a bustier from the Victoria’s Secret website, and when it arrived, I was shocked to see that it was dirty and covered in fabric pills, as if it had already been worn. Hoping it was a one-time mistake, I sent it back for an exchange. But the replacement they sent was somehow even worse—this...

I’ve purchased many items from Victoria's Secret, including some from the Pink line, but I hadn’t used most of them yet. Recently, I wore one for the first time, and to my shock, it tore in a very absurd way. I’ve never experienced something like this with any other lingerie brand. At first, I wonde...

Order Number: 279 131 351. I purchased this product from Victoria's Secret, and I was initially very pleased with it, even left a positive review. However, after just a few days of use, the fragrance started smelling like cheap cologne. I believe I’ve received a fake product, and I feel like my mone...

I recently purchased a pair of Victoria's Secret pajamas, and after just two washes, the stitching and threads started coming loose everywhere. The fabric is definitely not satin quality, and I’m worried that after a couple more washes, they’ll completely fall apart. The quality is nowhere near what...

I purchased a Pink brand light peach bra from Victoria's Secret during a sale, and to my shock, the bra tore at the seams in the center after the first use, less than a month after buying it. I’ve used bras from this brand before and never had any issues, but this time it’s clear that the fabric qua...

Victoria's Secret sent me a dirty and clearly used product. It hasn't even been a week since my order arrived, so I should have the right to return it. However, because it's in the lingerie category, there's a note saying it cannot be returned due to hygiene reasons (gift wrapping, etc.). But I abso...

Half of the products I purchased from the Victoria's Secret Company website were not included in the package (Order number: 448VP9368I). I informed the company via email on May 10 and took photos of the products that arrived. In every meeting I had with customer representatives (on May 15, 16, 20, a...

I bought a Bombshell VS logo bra from the Victoria's Secret store at Antalya Land of Legends in September. Even though I only wore it a few times and washed it gently by hand, the crystal embellishments started peeling off and the adhesive completely disappeared. The strap is completely ruined, so I...

I bought a wallet from Victoria's Secret's website, but unfortunately, the product I received had torn leather and was defective. I've never come across this problem before. I can't believe it. How on earth did this happen? I'm sorry, but I'm having trouble comprehending. I will promptly return it a...

My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...

My first garment from my five-item lingerie order tore apart at the seams, much to my disappointment. Because of this occurrence, I am angry and feel cheated. I had great hopes for the quality of the lingerie, considering the brand's reputation, and it wasn't inexpensive. The other things are making...

the lavender satin pajama set I bought through Victoria's Secret mobile app was perfect until I realized the pockets were not sewn. wearing the pajamas, I was upset to find a tear in the pocket area. this is not an ordinary retail store, I paid such a high price and then find out it's broken. I'm t...