I purchased a strappy pajama set (order number: 786uv1973V) from the Victoria’s Secret online store. On September 23, I washed it exactly according to the care instructions—on a delicate cycle at 30°C. However, after washing, I noticed significant color fading on the fabric. There are no other issues with the product, only the loss of color.
After this happened, I contacted customer service. During the first call, they said they would look into the issue, but the next day they called back and informed me that no action could be taken.
It’s unacceptable for a product to fade this badly after just one proper wash. I request either a replacement or a full refund for the item. I kindly ask that my complaint be resolved and that my loss be compensated.
In September 2024, I purchased a satin pajama set through the Victoria’s Secret mobile app, and I’m extremely disappointed with the product quality. Despite handling the item with extreme care—hand-washing only, never putting it in a machine—and wearing it fewer than 10 times, the fabric still tore ...
I’ve purchased many items from Victoria's Secret, including some from the Pink line, but I hadn’t used most of them yet. Recently, I wore one for the first time, and to my shock, it tore in a very absurd way. I’ve never experienced something like this with any other lingerie brand. At first, I wonde...
the lavender satin pajama set I bought through Victoria's Secret mobile app was perfect until I realized the pockets were not sewn. wearing the pajamas, I was upset to find a tear in the pocket area. this is not an ordinary retail store, I paid such a high price and then find out it's broken. I'm t...
I purchased multiple items from Victoria's Secret online on July 12th for a birthday present. Unfortunately, the satin pajama set has yet to arrive, while the rest of the items have already been delivered. Even though I make daily calls, I keep being promised updates without actually receiving any i...
On June 26, I made a bulk purchase of bras from the Victoria’s Secret store at Emaar Mall. I bought three of the same model on sale and one black version at full price, paying ₺3,200 for that item. I washed all of them the same way—in the washing machine on a low-heat setting. However, the underwire...
Comments