Vestel TV freezes and restarts constantly, how can I easily fix it?

I have been experiencing a screen dimming issue with my Vestel 65UG9750 television for about a month, and since the problem began, I have not been able to use the TV. I contacted Vestel customer service, and they took the television in for service. However, I was informed that since they didn’t have...

Dear Vestel Customer Service, On September 11, 2025, we purchased a Vestel 70QA9701 70" 4K UHD Android TV through Teknosa (Invoice No: TA02025000181517). The product was unpacked and set up with its stand by an authorized Vestel service. However, during the installation, we were not informed that th...

I purchased two televisions, models Vestel 55uv9750 and 43uv9750, 10 days ago. From the very first day, both devices have shown a black band at the top of the screen that blocks the view, and the problem persists without any improvement. I contacted Vestel customer service and the seller three times...

My 155-inch Vestel Android TV has been constantly experiencing software issues for the past month. The home screen becomes slow, the screen occasionally goes black, and sometimes the software freezes completely, making the TV unresponsive to any button presses. I’ve been calling Vestel for a month n...

I purchased a television from Vestel in March 2022, and just five months later, it started malfunctioning. The authorized service initially claimed it was a software issue and didn’t take any action. After months of delays, they installed a current meter device in our home, and when it turned out th...

I purchased Vestel 65QA9700 QLED TV on 06.01.2024, and after about six months, it started making a buzzing noise. I reported the issue to Vestel service, and they came to check it, replacing the power unit. However, the buzzing noise persisted. Despite the TV going to the service center for repairs ...

I bought the Vestel 50U9500 50" TV in late 2021, confident in its local production and the brand's reputation. I took great care of the TV and used a screen protector from day one, but it unexpectedly developed a major problem, rendering the screen unusable. I was really surprised to encounter such ...

I have previously requested service multiple times for my Vestel 32" Android TV. After smoke came out of the TV and a crackling sound followed, I called for service. The service team informed me that the power supply board had burned out and was replaced. However, the problems did not end there. I r...

I bought a 65-inch Vestel TV and was told that for an extra ₺2000, I could get the same model with a joystick remote control. They explained that the only difference between the two TVs was the remote control. After discussing it with my wife, we decided to pay the additional ₺2000 for the joystick ...

When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned,...

I bought a television from Vestel, and honestly, I wish I hadn't. The product quality was pretty disappointing right from the beginning, with ongoing technical problems that turned using it into a real hassle. Every time I faced an issue, getting in touch with customer service was a hassle, and the ...

I bought a TV from Vestel, but from the beginning it has been only trouble. Watching causes a continuous freezing problem whereby the screen gets frozen, then switches off and on once more. This is not a one-time error; it continues to occur and each time I have to wait sometime before I can start v...

I got a Vestel Android TV, and after only four or five years, I can't use YouTube or Google services on it anymore. I reached out to Vestel TV service, and they first mentioned that a part had to be replaced. Later on, I found out that Google support was completely taken out from this model. I didn'...

The 50-inch Vestel Android TV we bought two years ago has been sent for service four times, and even though the motherboard was replaced, the same issues persist. The strange part is that now it has even more problems. It freezes, doesn’t respond to the remote, randomly changes channels, and perform...

Almost a year ago, I sent my TV to Vestel for service because of screen shadowing. Instead of repairing it, they shipped me a replacement unit that had the same shadowing problems. When I reported it and mailed it back, they said there was no problem. A year later, the same issue resurfaced with eve...

I’ve had my Vestel Smart TV for only two days, and I already can’t access the Apple Store. I’ve tried everything, but there’s been no solution or anyone to assist me. This isn’t the first issue I’ve had with this TV, and buying Vestel was clearly a mistake. After a complete reinstallation, the probl...

Every time I try to watch anything on a video platform using my Vestel TV, the screen only shows half the image. The only way to fix this issue is by unplugging and plugging the TV back in, but the problem returns as soon as I turn it off and on again. This is becoming extremely frustrating since it...

I bought a Vestel 4K TV because I wanted to support a local brand, and I even told my friends and family about it. Sometimes, the screen shows a green tint on one side and flickers like it's not working right. I didn't expect this from a brand like Vestel, which I thought was all about quality. It's...

We bought the Vestel-50ua9600-50-126 screen Android Smart 4K Ultra HD LED TV on June 20, 2023. It malfunctioned. It has a warranty, but we're told that the panel failure, supposedly due to liquid damage, isn't covered by the warranty. The service center says everyone has the same complaints, there's...

I purchased a Toshiba 65UA3E63DT 65" 4K Ultra HD Android Smart LED TV, which is under Vestel warranty, on January 13, 2024. The installation was completed within a week by Dicle BTS in Izmir Buca, a service provider for Vestel and many other companies. I already had a wall mount, but because the TV ...

About a month ago, I purchased a Vestel 50Q9900 television model intending to choose an IPS panel for better viewing from above. To verify this, I queried Vestel about the panel type using the serial number, and I was assured it was an "IPS" panel. I confirmed this multiple times before installation...

Hello everyone, I wanted to share my experience with the Vestel TV I purchased. As you can see in the picture, there are lines running down the screen of our 165-inch TV. This problem first occurred, and after calling the service, it was fixed, but now, two months later, the same issue has reappeare...