Vestel Does Not Fix the Issues I Have With My Television

Hakan · 2025-07-06T13:41:52+03:00

I recently encountered a frustrating situation with Vestel concerning my television. When I switch off the TV and attempt to power it back on, it doesn't respond immediately—even the remote becomes unresponsive during this period. After pressing the power button once more, the TV finally powers on, displaying the startup screen. When I attempt to use the back button, it doesn't take me back; instead, it unpredictably changes channels. To make matters worse, the Netflix interface is completely unresponsive and stays frozen on the screen, regardless of my attempts to fix it. The system appears to make a short-lived effort to fix itself, but as soon as I leave the app, the problem returns immediately. This entire situation has been really disappointing, particularly because I anticipated greater reliability from a brand such as Vestel.

Vestel

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. We have shared your notification with our Customer Relations Representative and it will be evaluated. Did you know that you can access self‑service solutions for resolving your issue at Vestel? We would like to remind you of all our communication channels that are available to you 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or chat with Vestel Assistant. Solutions for your complaints are also available through all our other channels at Vestel. Vestel Customer Service

Hakan

Although 3 days have passed since your response, there is still no word from you. Is your intention to wait for the warranty period to expire?

Hakan

Despite reporting the problem with my Vestel brand TV multiple times to customer service and even speaking with an authorized person at the factory, I have not received any results. They just say they will look into it and brush me off. Today, the TV had issues again, but the staff are not taking it seriously. Are they just waiting for the warranty period to expire? They could at least be upfront about it.